Return and Exchange Policy

WHAT IS OUR RETURN AND EXCHANGE POLICY?

We will exchange any shoe you are not completely happy with for another shoe of the same design and price within 14 days of the date of purchase. The shoes must be accompanied by original receipt, and date and amount of purchase must be validated in our system. Merchandise must either be defective, or in its original condition, unworn and unwashed. Customer identification may be required. Shoes on offer will only be exchanged with other shoes on offer. Emirates Shoes Collection will not be liable for lost or damaged receipts.

TELEPHONE AND ON-LINE PURCHASES

If you wish to exchange an item purchased online, please call us on +254-746-359-401. You will speak to a Sales Associate and arrange to have the item delivered back to our warehouse in exchange for another item. You may also arrange to have the item returned and exchanged at a store.

NEED A DIFFERENT SIZE?

If you would like to exchange an item for a different size, please contact us within 14 days of your original purchase to let us know that you wish to do so, and indicate the size/color you prefer. Merchandise sent to us for exchange must be either be defective, or unworn and unwashed with original tags. Our Sales Associate will assist you and your new merchandise will be shipped out as soon as the return is received. If you prefer to have your items shipped prior to the return’s arrival at our warehouse, you may call +254-746-359-401 to place your order with one of our Sales Consultants, after which you may make your return as outlined above.